Return & Refund Policy

Last updated: August 28, 2026

We want Oakenora Home orders to arrive as described. This policy explains the return, damage, cancellation, and refund process.

1. Return window

Request an eligible return within 30 calendar days after the carrier records delivery. Contact us through the store Contact page before sending anything back. Unauthorized returns or items sent to an address not provided in our instructions may be delayed or refused.

2. Eligible condition

Unless the item arrived damaged, defective, or incorrect, it must be unused, unwashed, unassembled where reasonably applicable, unaltered, and returned with original packaging, labels, accessories, parts, and manuals. Include the order number or other proof of purchase. You may reasonably inspect an item as you would in a store.

3. Items with restrictions

Gift cards, downloadable products, personalized or made-to-order goods, hygiene-sensitive goods after a protective seal is opened, and items clearly marked Final Sale before purchase are not returnable for change-of-mind unless required by law. Used, washed, altered, or customer-damaged items are not eligible for a change-of-mind return. These restrictions do not remove rights relating to an item that arrived damaged, defective, incorrect, or materially not as described.

4. Starting a return

Use the Contact page and provide the order number, item, reason for return, and—when relevant—clear photos of the item, packaging, shipping label, defect, or damage. Do not include payment passwords, one-time codes, or full card numbers. We will review the request and provide the correct return instructions and return destination.

5. Return shipping

For a change-of-mind return, the customer pays return shipping. If we confirm that the item arrived damaged, defective, incorrect, or materially not as described, we will provide an appropriate remedy and cover reasonable return shipping when a return is required. Use a trackable service and keep the receipt until the refund is complete.

6. Damaged, defective, or incorrect items

Inspect the package promptly and contact us as soon as possible, preferably within 7 days after delivery, so carrier evidence can be preserved. Keep the item and all packaging while the claim is reviewed. Depending on the facts and availability, the remedy may be replacement, repair where appropriate, refund, or another solution agreed with you. Applicable statutory rights remain unaffected.

7. Refunds

After a returned item arrives, we inspect it and notify you of the outcome. Approved refunds are sent to the original payment method, including the original PayPal transaction when PayPal was used. We do not ask buyers to accept an unrelated payment method for a refund. After we issue the refund, the bank or payment provider may take approximately 5–10 business days to post it.

8. Exchanges

The fastest way to obtain a different size, color, or item is usually to return the eligible item and place a new order. Where practical, we may arrange a direct exchange, subject to stock availability.

9. Cancellations and unshipped items

Send a cancellation request through the Contact page as soon as possible. Cancellation is not guaranteed after processing starts and is unavailable after shipment. If we cannot ship an item within the stated timeframe, we will contact you with available options, including waiting, changing the order, or refunding the unshipped item.

10. Chargebacks and PayPal disputes

Please contact us first so we can review tracking, photos, and order records promptly. This does not waive your right to use PayPal or card-issuer dispute procedures. We respond with accurate transaction, shipment, delivery, and communication records.

11. Contact

Submit return, refund, damage, or cancellation requests through the Contact page linked in the store footer.