Shipping & Payment Information

SHIPPING & PAYMENT INFORMATION

Last updated: August 28, 2026

This page explains how Oakenora Home processes payment, prepares orders, and handles delivery.

1. Shipping option and cost

The available method is shown at checkout. Where available, Free standard shipping has a $0 shipping charge. Destination eligibility and any product-specific restriction are determined from the item and delivery address entered at checkout.

2. Processing time

Most in-stock orders are prepared within 1–3 business days after payment authorization. Business days are Monday through Friday, excluding U.S. federal holidays. An item-specific notice on the product page or checkout overrides this general estimate.

3. Estimated delivery

Standard delivery is typically estimated at 7–15 business days after processing. Estimates are not guarantees. Carrier capacity, weather, holidays, customs, remote-area service, and other events outside reasonable control can affect timing.

4. Address requirements

Enter a complete and deliverable address at checkout. To protect the transaction and keep order records consistent, we ship only to the delivery address recorded in the order, including orders paid through PayPal. Contact us immediately through the Contact page if you notice an error. We may be unable to change an address after processing begins. We will not ask you to send an alternative address by an unverified message.

5. Tracking and proof of delivery

A shipping confirmation with tracking is sent when tracking is available. Tracking may take time to activate after carrier acceptance. For higher-value orders, signature or other delivery confirmation may be used. Keep confirmation and tracking messages until the order is complete.

6. Multiple packages

Items in one order may ship separately. Separate tracking details may be provided, and packages may arrive on different dates without an additional shipping charge.

7. International delivery

Orders delivered across borders may be inspected by customs. Unless checkout expressly says otherwise, the recipient is responsible for destination-country duties, import taxes, brokerage, or similar government charges. Customs processing can extend delivery time.

8. Delayed, lost, or marked-delivered packages

If tracking shows delivery but the package is missing, check the delivery location, household members, neighbors, building staff, parcel lockers, and the carrier. Then contact us through the store Contact page with the order number so we can review tracking and available carrier remedies. Report visible transit damage promptly and retain the packaging and photos.

9. Payment

We accept only methods displayed at checkout. PayPal is currently connected and operational. When PayPal is selected, you complete authorization through PayPal and the order is confirmed after payment authorization. PayPal eligibility, funding sources, Pay Later, Venmo, and other wallet options are determined by PayPal and may vary by account, device, and location.

10. Payment security and problems

Payment credentials are handled by the selected payment provider. We receive transaction details needed to service the order. If payment is declined, pending, reversed, or cannot be verified, fulfillment may be paused or the order canceled. Never send a password, one-time code, or full card number through the Contact page.

11. Changes, cancellations, and support

Submit an order-change or cancellation request through the Contact page as soon as possible. Changes are not guaranteed after processing begins, and shipped orders cannot be canceled or rerouted. Include the order number but do not include payment credentials.